








💖 Loved by 500+ Happy Customers
🌟 90-Day Money-Back Guarantee
🚚 Fast Delivery Within 1 Week
💖 Loved by 500+ Happy Customers
🌟 90-Day Money-Back Guarantee
🚚 Fast Delivery Within 1 Week
💖 Loved by 500+ Happy Customers
🌟 90-Day Money-Back Guarantee
🚚 Fast Delivery Within 1 Week
💖 Loved by 500+ Happy Customers
🌟 90-Day Money-Back Guarantee
🚚 Fast Delivery Within 1 Week
💖 Loved by 500+ Happy Customers
🌟 90-Day Money-Back Guarantee
🚚 Fast Delivery Within 1 Week
💖 Loved by 500+ Happy Customers
🌟 90-Day Money-Back Guarantee
🚚 Fast Delivery Within 1 Week
💖 Loved by 500+ Happy Customers
🌟 90-Day Money-Back Guarantee
🚚 Fast Delivery Within 1 Week
💖 Loved by 500+ Happy Customers
🌟 90-Day Money-Back Guarantee
🚚 Fast Delivery Within 1 Week
💖 Loved by 500+ Happy Customers
🌟 90-Day Money-Back Guarantee
🚚 Fast Delivery Within 1 Week
💖 Loved by 500+ Happy Customers
🌟 90-Day Money-Back Guarantee
🚚 Fast Delivery Within 1 Week
💖 Loved by 500+ Happy Customers
🌟 90-Day Money-Back Guarantee
🚚 Fast Delivery Within 1 Week
💖 Loved by 500+ Happy Customers
🌟 90-Day Money-Back Guarantee
🚚 Fast Delivery Within 1 Week
Frequently Asked Questions
My order was delivered incomplete?
My order was delivered incomplete?
Don’t worry! Some orders are shipped in batches to optimize delivery time for you.
You will receive multiple tracking numbers, so please check your email regularly. Sometimes, certain orders may take longer to ship than expected due to unforeseen circumstances such as pandemics, natural disasters, or storms. We kindly ask for your patience!
If you have any questions or concerns, please email us, and we will respond to you as soon as possible!
How long does shipping take?
How long does shipping take?
Shipping + handling time is 8-17 days.
How is the shipping fee calculated?
How is the shipping fee calculated?
Shipping method:
- Standard shipping (7-14 business days): $6.83 + $0 for each additional item.
- Express shipping (5-10 business days): $8.87 + $0 for each additional item.
Processing time: 1-3 business days.
May take longer during holidays, so please be patient
How to contact us?
How to contact us?
You can contact us through the Contact form at the bottom of the page or via email at Support@totocy.com, or you can also send us a direct message using the chat icon at the bottom right corner of the website and we will reply to you!
What is your Refund Policy?
What is your Refund Policy?
Our refund policy is valid for 90 days from the date of purchase. To be eligible for a refund, items must be unused and returned in their original packaging. Sale or promotional items are not returnable.
Please email us first at Support@totocy.com with the condition of your package and reason for return, and attach photos or videos. We will guide you step by step on how to return the item.
Once we receive and inspect your return, we will notify you about your refund approval. If approved, a refund will be issued to your original payment method within 3 days.
For more details, please see our Return Policy page or contact us directly.
Opening hours: 9 AM – 5 PM (Mon – Fri).
What is your Return Policy?
What is your Return Policy?
Our return policy is valid for 90 days from the date of purchase. You can see the detailed return process on our Return Policy page!
What payment methods are accepted?
What payment methods are accepted?
We accept payments via Shopify Payments (credit/debit cards), PayPal, and Shop Pay. You can choose to pay in full or split your purchase into installments if eligible.
How can I cancel my order?
How can I cancel my order?
You can cancel your order within 12 hours of purchase. Please contact us via email at support@totocy.com for assistance with canceling your order!