Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received. It must also be in the original packaging.
All merchandise returned to Totocy must be in the original packaging with all original items accompanying the merchandise. If the originally packaging is not available, pack your item securely using a replacement box and proper packaging to ensure the device is well protected. The return address will vary based on product but will be included in the return label.
To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.
Purchases made during any promotional sale are final and cannot be refunded or returned unless there is a manufacturer defect.