How can I contact customer service?
You can contact us via email at Support@totocy.com or by using the Contact Form on our website. We typically respond to inquiries within 24-48 hours.
What is your return policy?
Our return policy allows for a refund or replacement if the product is defective or significantly differs from its description. Requests must be made within 15 days of delivery, with supporting evidence like photos or videos. Refunds are processed within 3 days, but shipping fees are non-refundable. Order cancellations are accepted within 12 hours of purchase. For assistance, contact Support@totocy.com
I’m having issues placing an order.
We’re sorry to hear that you’re unable to place an order. Please Contact Customer Service and we will work on resolving the issue as quickly as possible.
What happens if I type in the wrong address?
If you provide us with a wrong address and the shipment has not been sent out please email us and we will change it to the correct address if it has been sent out, it is not our responsibility to re-send that item with your new address, so please make sure to type in your correct address when placing your orders!
Can I cancel my order after placing it?
You can cancel your order within 12 hours of purchase. Unfortunately, after this period, we are unable to accept cancellations as we prioritize timely processing and delivery. Therefore, your order will proceed as scheduled beyond this timeframe.
To request a cancellation, please email us at Support@totocy.com