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              Frequently asked questions

              FAQs

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              My order was delivered incomplete?

              Don’t worry! Some orders are shipped in batches to optimize delivery time for you.

              You will receive multiple tracking numbers, so please check your email regularly. Sometimes, certain orders may take longer to ship than expected due to unforeseen circumstances such as pandemics, natural disasters, or storms. We kindly ask for your patience!

              If you have any questions or concerns, please email us, and we will respond to you as soon as possible!

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              How long does shipping take?

              Shipping + handling time is 8-17 days.

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              How is the shipping fee calculated?

              Shipping method:

              • Standard shipping (7-14 business days): $6.83 + $0 for each additional item.
              • Express shipping (5-10 business days): $8.87 + $0 for each additional item.

              Processing time: 1-3 business days.

              May take longer during holidays, so please be patient

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              How to contact us?

              You can contact us through the Contact form at the bottom of the page or via email at Support@totocy.com, or you can also send us a direct message using the chat icon at the bottom right corner of the website and we will reply to you!

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              What is your Refund Policy?

              Our refund policy is valid for 90 days from the date of purchase. To be eligible for a refund, items must be unused and returned in their original packaging. Sale or promotional items are not returnable.

              Please email us first at Support@totocy.com with the condition of your package and reason for return, and attach photos or videos. We will guide you step by step on how to return the item.

              Once we receive and inspect your return, we will notify you about your refund approval. If approved, a refund will be issued to your original payment method within 3 days.

              For more details, please see our Return Policy page or contact us directly.

              Opening hours: 9 AM – 5 PM (Mon – Fri).

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              What is your Return Policy?

              Our return policy is valid for 90 days from the date of purchase. You can see the detailed return process on our Return Policy page!

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              What payment methods are accepted?

              We accept payments via Shopify Payments (credit/debit cards), PayPal, and Shop Pay. You can choose to pay in full or split your purchase into installments if eligible.

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              How can I cancel my order?

              You can cancel your order within 12 hours of purchase. Please contact us via email at support@totocy.com for assistance with canceling your order!

              About us

              We’re all about turning everyday phone cases into something extra special. Whether you’re looking for a fun way to show off your personality or a sweet gift for someone you love, we’ve got you covered (literally!). From adorable characters to trendy designs, every Totocy phone case is made to bring a smile to your face.

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              Customer Reviews

              270 Reviews
              Write a review
              Sarah M.'s review

              Sarah M.

              Verified
              October 15, 2025

              Just like the photo, the color is identical, it arrived in perfect condition and very quickly. I liked it a lot.

              Michael R.'s review

              Michael R.

              Verified
              November 18, 2025

              Great purchase! Exactly as described and the customer service was excellent. Will definitely buy again.

              Emily K.'s review

              Emily K.

              Verified
              September 28, 2025

              I'm so happy with this! The design is beautiful and it works perfectly. Worth every penny!

              David L.'s review

              David L.

              Verified
              October 3, 2025

              Very good quality and fast delivery. Only minor issue was the packaging, but the product itself is fantastic!

              Jessica T.'s review

              Jessica T.

              Verified
              October 25, 2025

              Perfect! This is exactly what I was looking for. The quality is amazing and it arrived quickly.

              Robert P.'s review

              Robert P.

              Verified
              October 3, 2025

              Excellent product and service! I've already recommended this to my friends and family.

              Amanda W.'s review

              Amanda W.

              Verified
              October 21, 2025

              Love it! The attention to detail is impressive and it works beautifully. Couldn't be happier!

              Chris B.'s review

              Chris B.

              Verified
              October 27, 2025

              It’s super soft - sure it would protect my phone, but it might work as a cute lip tint pouch!

              Lisa H.'s review

              Lisa H.

              Verified
              November 12, 2025

              Highly recommended!!!!

              Mark S.'s review

              Mark S.

              Verified
              November 14, 2025

              The case came beautifully, and the gloss is perfect!

              Nicole D.'s review

              Nicole D.

              Verified
              November 16, 2025

              Looks super good and comes with a lipgloss and stickers. Super fast shipping less than a week

              James F.'s review

              James F.

              Verified
              November 7, 2025

              I loved it, it looks very nice. I ordered another gray case and two more lipsticks. I hope they arrive the same way. For its price, I give it a 10/10.

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